Co-Browsing Technology Featured Articles

  • Co-Sourcing Is an Option to Ensure Coverage in Smaller Contact Centers and Credit Unions
    While it's critical for all call centers to have a disaster recovery plan in place - a way to continue to take calls in the event of a power outage, a storm, or other disaster - it's particularly important for financial services companies. While a delay in ordering a sweater or a book might not completely sink a customer relationship (though it certainly won't help), a financial services company that goes offline for even a few minutes can more than inconvenience customers.
  • Deskero Announces Launch of New Help Desk Software for Social Customer Care
    Deskero recently announced the launch of its new help desk software to optimize and simplify customer care solutions. The new software, also named Deskero, is a cloud-based application that assimilates the conventional ticket system with advanced social features in an effort to enable organizations to better manage their customer care needs.
  • Customer Engagement Helps Integrate Brick and Mortar and Web-based Marketing and Customer Support
    If your company has both an online presence and brick-and-mortar stores, it's likely that the pain of integrating the two is familiar to you. How do you ensure that customers are receiving a consistent experience regardless of whether they are logging onto your Web site or walking into your store? How to make sure that customers aren't seeing one price on the Web site or in an e-mail, only to encounter a higher price in the store? It's a tricky prospect, particularly when the wild card of customer behavior is introduced.
  • LiveLOOK to Discuss Importance of Co-Browsing Technology in the Contact Center
    In sales and customer service, customer engagement is the name of the game. Businesses spend an exorbitant amount of time and money every year developing new techniques and technologies to better understand and serve their customers.
  • LiveLOOK Steps Ahead with Secure Co-Browsing Technology
    Co-browsing is an extremely powerful tool for sales and customer service interactions. By creating an instant screen sharing experience, businesses can create a more personalized relationship with their prospects and customers, interactively guiding them through the company's websites, applications, and web forms.
  • What is Co-Browsing Technology?
    Oftentimes, customers visiting a company website find themselves in need of assistance, in which case they will reach out to customer service for help, whether it be for completing a purchase, using a Web application, setting up an account, completing a form, or finding a specific piece of information.

Featured White Papers

Meeting the Challenges of Online Retail with Co Browse

Meeting the Challenges of Online Retail with Co Browse
For many retailers, in-store sales tactics are a given - a necessary tool to mold first-time customers into returning clients and a valuable opportunity to transform small sales into more significant purchases.

Co Browsing: Boosting Insurance Agent Productivity in Sales and Service

Co Browsing: Boosting Insurance Agent Productivity in Sales and Service
Insurance agents have all experienced the frustration of trying to help a customer onthe phone with an online application. Figuring out where the customer is on the site and guiding them through appropriate responses can be challenging.

7 Surefire Ways to Increase Sales Conversion Rates with Co Browse

7 Surefire Ways to Increase Sales Conversion Rates with Co Browse
Web presentations are a standard element of doing business today. Sales professionals are heavily reliant on demos, walk-throughs and PowerPoints to get their message across to potential customers

Upcoming Webinar

What You Don't Know About Your Customer Can Hurt You

What You Don't Know About Your Customer Can Hurt You: Co-Browsing Technology's Place in the Customer Service Toolbox
Join LiveLOOK on Wednesday, August 7 at 2:30 ET for a webinar on co-browsing as a critical component of contact center technology.

Featured Use Cases

Use cases: for Customer Service
Customer support. A customer requests help finding information or understanding on-site functionality. By co-browsing, a customer service agent quickly and accurately solves the customer's problem.

Presenter Use Cases for Customer Service
Product demos. A customer has questions about a product or service. A customer service agent shares his or her screen with the customer to visually present the answer, avoiding misunderstandings and quickly resolving any questions or concerns.