Co-Browsing Technology Industry News

Featured White Papers

Meeting the Challenges of Online Retail with Co Browse

Meeting the Challenges of Online Retail with Co Browse
For many retailers, in-store sales tactics are a given - a necessary tool to mold first-time customers into returning clients and a valuable opportunity to transform small sales into more significant purchases.

Co Browsing: Boosting Insurance Agent Productivity in Sales and Service

Co Browsing: Boosting Insurance Agent Productivity in Sales and Service
Insurance agents have all experienced the frustration of trying to help a customer onthe phone with an online application. Figuring out where the customer is on the site and guiding them through appropriate responses can be challenging.

7 Surefire Ways to Increase Sales Conversion Rates with Co Browse

7 Surefire Ways to Increase Sales Conversion Rates with Co Browse
Web presentations are a standard element of doing business today. Sales professionals are heavily reliant on demos, walk-throughs and PowerPoints to get their message across to potential customers

Upcoming Webinar

What You Don't Know About Your Customer Can Hurt You

What You Don't Know About Your Customer Can Hurt You: Co-Browsing Technology's Place in the Customer Service Toolbox
Join LiveLOOK on Wednesday, August 7 at 2:30 ET for a webinar on co-browsing as a critical component of contact center technology.

Featured Use Cases

Use cases: for Customer Service
Customer support. A customer requests help finding information or understanding on-site functionality. By co-browsing, a customer service agent quickly and accurately solves the customer's problem.

Presenter Use Cases for Customer Service
Product demos. A customer has questions about a product or service. A customer service agent shares his or her screen with the customer to visually present the answer, avoiding misunderstandings and quickly resolving any questions or concerns.